Customers are free to read these docs, but mostly they will not care about then. To utilize the observing help desk you must have a my nrao account. Data may then be inspected using the quick look software, and imported into the casa software for advanced processing. If you arent sure which office you should contact, please select u. Caso 2 servicio help desk by alejandra hoyos herrera on prezi. How can i update the data repository copy of my casa. Click on the toothed wheel icon at the top of the window 4th from the. Casa algorithms simulations of alma data, alma data reduction scriptspipeline, alma observing tool user support. Evantodesk simple help desk and customer service software.
Webhome ea arc japan eaarc, taiwan eaarc node, and korea eaarc node. Guide to the north american arc alma science portal. Users guide to the east asian alma regional center eaarc. Participating in software prerelease tests biannual. Knowledgebase powered by kayako help desk software.
May 09, 2018 nrao and alma help desks another valuable resource for both users and the casa team are the nrao and alma help desks. Nrao and alma help desks another valuable resource for both users and the casa team are the nrao and alma help desks. In the previous versions of casa, to import a file named xxx. Casa data repositories contain our current best knowledge of, e. This architecture also enables users to interact with the alma and vla. To see a list of other available casa versions, type. Collaborating between the team, retyping the same old responses, working out who is replying to what, making sure nothing slips through the cracks etc etc takes time using just email software. When you get a notification of a reply to your helpdesk ticket, you can now hit reply in your email client instead of logging into help. Casa, the common astronomy software applications package, is the. Webhome nrao and our colleagues who use casa external meetings. If you require assistance with your exams, please contact your organization.
Nrao helpdesk powered by kayako help desk software. We encountered a problem crosssite request forgery detected. These are used primarily by casa software engineering internally. Please visit account registration to fill out a very brief registration form nrao help desk support staff access alma observing help. If you want others, you need to switch to nonoptical mode. Naasc, software user guides, and additional documentation on how to. If youre a teacher or administrator looking for support, please use the school issued email address for support. Live support is available for installation and technical questions. These proceedings provide a status update of the casa software and highlight a few recent.
Please be aware that you can only reply to tickets via email. The national radio astronomy observatory nrao designs, builds, and runs the worlds most sophisticated radio telescopes for scientists to study the sun. The national radio astronomy observatory nrao designs, builds, and runs the worlds most sophisticated radio telescopes for scientists to study the sun, planets, solar system, distant stars, galaxies, black holes, and other mysterious objects millions to billions of lightyears away. Nrao continue to keep an eye on helpdesk response times since it is important for. The national radio astronomy observatory nrao designs. Weve implemented features to help you achieve the most from case. Use the knowledgebase to find answers to frequently asked questions and to submit information to case departments.
As your business grows, so will the demand of your it team too. Ardg, pipeline, helpdesk, and carta teams for their dedication. Asiaa casa development center acdc acknowledges the grant from the. The platform allows users to work with simple yet effective tools to integrate requests coming from different channels emails, chats, websites, social networks into a single database and put some order. This site uses cookies to ensure you get the best experience on our website. Currently, the main services include the proposal submission tool pst, a casa helpdesk, and user pro. The departments that deal with casa problems are data processing alma and casa nrao. Petry, mwa school, amsterdam, junejuly 2010 2 casa main features casa common astronomy software applications development started in the 90s as the next generation of. For all other enquiries including evla related inquiries use the nrao helpdesk. For each sw system offline, pst, obstool, pipeline.
If you havent registered yet, please do so at nrao interactive services. Noi di sysaid siamo orgogliosi di far parte di uno. Lost password knowledgebase 2 printers 3 office 365emails vault 3 phishing 7 miscellaneous phones. Corporate it solutions powered by kayako help desk software.
Users guide to the east asian alma regional center ea arc japan eaarc, taiwan eaarc node, and korea eaarc node. Helpdesk tickets will be directed to the appropriate alma regional. A core aspect of casa development is support of the alma, vla and vlass. We will help you find the correct office to connect with. If you click the link to the left add account linka. C desk is free web based ticketing software to manage all types of service requests, not only to the it department but to any department of any location in the organization. Tac support technical feasibility assessment coordination meetings between arcs, jao. Alma, an international astronomy facility, is a partnership of europe, north america and east asia. Finally, we have an article on the prerelease of thee cube analysis and rendering tool for astronomy carta, the future casa visualization tool. In the next video, we will learn how to request access to the nrao cluster. The pst is a package for creating and submitting proposals for nrao telescopes that currently include the vla, gbt, and vlba. The almanrao help desk article outlines useful changes to the help desk.
About casa casa, the common astronomy software applications package, is being developed with the primary goal of supporting the data postprocessing needs of the next generation of radio astronomical telescopes such as alma and vla. For help, comments, or corrections, please visit the nrao helpdesk. Radioastrotools describes additional data reduction tools which may be useful with casa. Alma, an international astronomy facility, is a partnership of. Deskero is help desk software that combines the traditional elements of help desk tools with the most modern ways to engage with customers. The package can process both interferometric and single dish data. Sep 26, 2017 the alma nrao help desk article outlines useful changes to the help desk.
Submit a ticket to your regional office to ask a question, send in read more. The following information addresses details specific to executing casa or aips at the nrao. For more information on cookies, please read our privacy policy. Evantodesk is simple help desk software that will make your team effective and facilitate very happy customers. It help desk software ticketing system apptivo help desk. Help your team track, monitor, and resolve the increasing number of support requests from customers and internal users by investing in a ticket system.
To submit a question to our support team, select your regional case office. If you are in optical mode in the casa viewer spectral profiler, only the moments sum, mean, and median are offered. For department related questions vla, gbt, vlba, casa, aips, gbt idl etc. Please visit account registration to fill out a very brief registration form.
Help zendesk completely scalable customer service software. Help desk free, cloud o onpremise, il software di sysaid. Casa is supported on two different helpdesk platforms. To start the current release version of casa, type. Free helpdesk software it helpdesk hr helpdesk admin. Build customer apps and integrations for zendesk support ticketing system and zendesk chat live chat software with the zendesk apps framework.
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